Introduction

Sapori (“Sapori”, “we”, “us” or “our”) is committed to protecting and respecting your privacy.

This Privacy Notice explains how we collect, use and protect your personal information during and after your relationship with us, in accordance with the Data Protection (Jersey) Law 2018.

Sapori is a Data Controller, meaning we are responsible for deciding how and why your personal information is collected and used.

We are required by data protection legislation to provide you with the information set out in this Privacy Notice.

Our Data Protection Commitment

We will always process your personal information in line with data protection law. This means your data will be:

• Used lawfully, fairly and transparently
• Collected only for legitimate purposes that we clearly explain to you
• Relevant and limited to what is necessary for those purposes
• Accurate and kept up to date
• Retained only for as long as necessary
• Kept secure at all times

Where personal data needs to be transferred, we will only do so when it is necessary, lawful and adequately protected.

Sapori is accountable to both you and the relevant authorities for demonstrating compliance with data protection legislation.

Data Protection Contact

Sapori has appointed a Data Protection contact to oversee compliance with this Privacy Notice.

If you have any questions about this Privacy Notice or how we handle your personal information, please contact us at:

Email: info@sapori.je

You also have the right to raise concerns directly with the Jersey Office of the Information Commissioner, whose contact details are provided at the end of this notice.

The Personal Information We Hold

Personal data means any information that can identify an individual. This does not include anonymous data where identification has been removed.

The type of information we collect may vary depending on how you interact with us.

Information we may collect includes:

• Name and title
• Address
• Email address
• Telephone number
• Company name
• Order or booking details
• Financial or payment-related information (where applicable)

Special Category Data

Sapori does not intentionally collect any Special Category Data.

How We Collect Your Information

We collect personal information when you:

• Complete forms on our website
• Contact us by email, telephone or other means
• Place an order or make a catering or service enquiry
• Enter into a contract with us
• Report an issue or request support
• Provide your information for a specific purpose

How We Use Your Personal Information

We will only use your personal information where the law allows us to do so. Most commonly, this will be where:

• We need to perform a contract with you (for example, fulfilling an order or catering request)
• We need to comply with a legal obligation
• It is necessary for our legitimate business interests, provided your rights do not override those interests

In limited circumstances, we may also use your information where:

• You have given explicit consent
• It is necessary to protect your vital interests in an emergency

Change of Purpose

We will only use your personal information for the purpose for which it was collected unless we reasonably consider that another compatible purpose applies.

If we need to use your data for an unrelated purpose, we will notify you and explain the legal basis for doing so.

Data Sharing

We may occasionally share your personal information with trusted third parties who process data on our behalf (known as Data Processors), such as IT, payment or hosting providers.

These parties are required to process your data strictly in line with our instructions and this Privacy Notice.

We do not share your personal information unless there is a clear legal basis to do so. However, we may disclose information to comply with legal or regulatory obligations.

Where data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place to protect your information in line with the Data Protection (Jersey) Law 2018.

Data Security

We have implemented appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration or disclosure.

Access to personal information is restricted to those who need it to perform their role and who are subject to confidentiality obligations.

We also have procedures in place to manage and report any data security breaches where legally required.

Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting or reporting requirements.

When appropriate, we may anonymise your personal information so it can no longer be linked to you.

You may request further information about our data retention practices by contacting us at info@sapori.je.

Your Rights

Under data protection law, you have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request erasure of your personal information
• Object to processing based on legitimate interests or for direct marketing
• Request restriction of processing
• Request transfer of your personal information to another party

To exercise any of these rights, please contact us at info@sapori.je.

You will not usually be required to pay a fee. However, we may charge a reasonable fee or refuse a request if it is unfounded or excessive.

We may need to verify your identity before responding to a request. We aim to respond within 4 weeks of verification.

Right to Withdraw Consent

Where you have provided consent for specific processing, you may withdraw that consent at any time by contacting info@sapori.je.

Once consent is withdrawn, we will stop processing your data for that purpose unless another lawful basis applies.

Changes to This Privacy Notice

We may update this Privacy Notice from time to time. Any significant changes will be communicated via our website or other appropriate channels.

Complaints

We encourage you to contact us first if you have any concerns about how we use your personal information.

You also have the right to complain to the Jersey Office of the Information Commissioner.

Contact details:

Sapori
📧 info@sapori.je

Jersey Office of the Information Commissioner
2nd Floor, 5 Castle Street
St Helier, Jersey JE2 3BT
📞 +44 (0)1534 716530
📧 enquiries@jerseyoic.org